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PERTH HOTELS

Has Been Proudly Australian Owned & Operated Since 1994
 
 
 

Frequently Asked Questions

 
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Who Is That Good Looking Hound?
Well he does not have a name yet so you can "Win a $500 Hotel Voucher" by helping us name him - just click on our Facebook icon & enter. What I can tell you is this charming hound fetch's great Live Rates & dig's up Fantastic Hotel Deals for us at PerthHotels.com.au. We've spent 3 years developing him & soon you will see him powering a whole number of travel web sites.

That said we are not newbie’s... Since 1994 this WA owned and operated travel centre has been satisfying the accommodation requirements of thousands of leisure and business travellers.
You just knew us as Australian Corporate Accommodation.
Now with HotelHound's leading edge technology and commitment to excellence, coupled with long standing relationships across all major hotel chains, guarantees you instant booking confirmations and great rates 365 days a year.
Booking a Hotel Room or Apartment
How do I reserve my room?
ITS SO SIMPLE - just 5 easy steps.
1 - enter your destination
2 - enter your dates
3 - enter the number of adults and children requiring accommodation
4 - hit "Fetch my Deal " and HotelHound will "sniff you out" the best live deals on offer
5 - select the preferred accommodation choice, enter the requested details and HotelHound will immediately email you a confirmation.

Is it safe to use my credit card?
We at HH take your credit card security very seriously. Our systems have been built with multiple levels of security including 128-bit SSL encryption, and conform to Bank grade security levels.
In addition the systems comply with Government privacy standards to ensure that your personal information is kept safe and viewed only by organisations permitted by legislation or self.

What does SSL mean?
SSL stands for Secure Sockets Layer.

When you come across HH's secure web pages, your browser will display a `padlock´ or similar symbol to inform you that SSL has been enabled.

SSL allows a secure connection between your web browser and HH's web server.

If you wish to check the level of encryption used by our system, place your mouse cursor on the padlock and it will display a message stating "SSL secured (128 bit)"

So how do I know who sees my credit card details?
When you provide your credit card details to HH, the information is sent through the secure tunnel (using 128 bit SSL) via HH for processing at the respective hotel.

What credit card types are accepted for guarantee/deposit?
All Major Cards. Visa®, MasterCard®, American Express®, Diners

My credit card number is correct. Why will the transaction not process.
There are usually five possible reasons:
1. Your card type is not accepted at the hotel.
2. The card expiration date precedes the reservation date.
3. You have reached your credit limit.
4. You have requested your bank not to process any internet transactions on your card.
5. There is a computer error.

Does the hotel receive my booking confirmation as well?
Yes - HH's reservation system is directly linked to the hotels room inventory. This way when you purchase a room from HH the availability and rate is guaranteed.
As such the hotel receives notification of you booking at the same moment HH confirms your itinerary.

What are your booking terms and conditions?
Each hotel has different booking terms and conditions.
As a result, this information is specific to each hotel and is made available within each hotel's profile prior to HH asking for your credit card details.
This information is also available by hovering your mouse over any specific rate.

What is included in the rate?
Rates shown are in Aussie dollars & include GST.
Rates shown relate directly to the number of persons travelling and may vary if you change the number of persons travelling.
Additional services such as breakfast, or parking are at cost and unless otherwise specified are not included in the total cost shown.

Are rollaway beds, sofabeds or cots available?
Each hotel has different options with regards to rollaway beds, sofabeds and cots.
Generally they are at cost and specific details regarding availability and costs can be sourced within each hotels profile prior to HH asking for your credit card details.

How do I book by telephone?
Our team of professional consultants are delighted to assist with telephone reservations.
Tariffs are identical to those you can access online and no extra fees or charges apply.
Please call us on 1300 900 900.

How do I make group & multiple Reservations?
HH understands it is often easier to call for advice and information especially when you are booking multiple rooms.
We offer a FREE OF CHARGE tailored booking service for sporting groups, schools, weddings and conference delegates.

Call 1300 900 900 to have one of our friendly operators assist you through the entire process.

How does the rating system work?

10% Off Your Next Booking Terms & Conditions
*All bookings must be made at PerthHotels.com.au - either call 1300 900 900 or book online.
*Credits are calculated simply by taking 10% of your original bookings total accommodation value. Value is calculated on room charges only & excludes extras such as parking, meals etc.
*You must stay & pay for your booking before you can redeem the credit issued to you.
*You have 180 days from departure date of initial booking to rebook & use your credit. After this date all credits are null and void.
*You must contact us at time of booking to advise you wish to redeem unused credits.
*No additional credits are accrued on any bookings made using the 10% rebate.
*Credits can only be redeemed against a new booking which has room nights equal too or greater than the original booking
*Promotion applies to bookings made between 7th Feb & 30th March 2012.Stay dates can be within next 12 months & redemption can be anytime within 180 days of departure date.

 

 

 
 
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